Watch the video below as Dan walks you through submitting a warranty.

Warranty Submission Rules

  • All Warranties must be registered prior to mailing – includes dealer/distributor submissions. If you do not register your warranty, it will be declined in the event efforts to contact you fail.
  • Multiple products may be registered under the same RMA number (10 Max).
  • Decoders and Keep Alive® are covered under a ONE YEAR “goof-proof” warranty which covers manufacturer defects, burns, shorts, physical damage, and operator error. The decoder will be repaired or replaced within one year even if the operator accidentally damages it.
  • Decoders determined to be out of warranty (CVs 250, 251, and 252 read to be more than 1 year out of date) will be charged an upgrade fee in exchange for a current production decoder unless a receipt of purchase can be provided.
  • Do not include harnesses or Keep Alive® units with your decoder unless you are submitting a warranty on a Keep Alive® product.

Warranty Submission Process

  • If you are unsure if your decoder is damaged, or have any questions regarding its performance contact tech support at:
    Phone: 267-733-3408
  • *If you are not a registered customer, use the “Create an Account” button and enter your information.
  • Enter your e-mail address on the registration page.
  • Select the number of decoders being submitted (10 decoder max per RMA).
  • Use the dropdowns to select the Scale and Decoder Type.
  • For sound decoders, an upgrade option is available. You must select either YES or NO. This is completely optional, and the fee for an upgrade is $20 USD. If your decoder requires repair, there will be no cost for shipping to you! Please note that Version 4 is the latest version, and would not be eligible for an upgrade. Regardless of this fact, you must make a selection YES or NO.
  • Use the dropdowns to indicate if burn damage occurred and which functionality failed.
  • Enter a short description of the conditions surrounding the failure. If you are submitting a locomotive, please note all relevant information such as manufacturer, loco type, and road number.
  • When All fields have been filled, the “Submit” button at the bottom of the page will become clickable.
  • Press “Submit” and you will be re-directed to a page with your Returning Materials Authorization (RMA) number. This page must be printed and included in its entirety with the decoder. We recommend keeping an additional copy for your records.

Proper Packaging Techniques

  • Decoders MUST be shipped in a small box – no envelopes.
  • Warranties are to be shipped to the P.O. Box listed on the RMA form which is also listed on the Contact page of our website.
  • The entire RMA form must be included with the decoder.
  • If you are submitting an upgrade, the confirmation page is to be submitted instead of the typical RMA form.


Submit a Warranty